The Frank Accountants Ltd is regulated by the Association of Accounting Technicians (AAT), Licence No. 10156748. We operate in full compliance with the Practice Assurance standards and ethical guidelines of the AAT and, where relevant, the Institute of Chartered Accountants in England and Wales (ICAEW).

Fees

We agree fees with clients in advance based on the expected scope and complexity of the work. Any additional work or adjustments will be discussed and confirmed with you before proceeding.

We believe in fair, transparent pricing with no surprises.

Complaints Procedure

We are committed to providing a high-quality service. If at any point you are unhappy with the service you receive, please contact us so we can resolve it promptly.

If we are unable to resolve your concern, you may contact our regulatory body:

AAT: www.aat.org.uk/complaints

ICAEW: www.icaew.com/complaints (if applicable)

Professional Indemnity Insurance

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is provided by QBE UK Ltd. The territorial coverage of our policy excludes the USA and Canada.

Privacy Policy

We respect your data and privacy.

We collect only the information necessary to provide our services, manage our business obligations, and comply with legal requirements. Your data may be shared with authorised service providers (e.g. FreeAgent, IRIS, HMRC) but never sold or used for marketing without your consent.

You have the right to request access to your personal data, ask for corrections, or request deletion in line with GDPR.